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Environment, Social & Governance

Our Commitment

Our ESG commitments are measurable, transparent and under continuous review. The policies, metrics and reporting structures below communicate what we do, how we do it, and how we track progress.

As we work towards B Corp certification by the end of 2026, we systematically integrate environmental stewardship, social responsibility and strong governance into how we work and how we design.

At LA London, ESG is central to our purpose as a practice and as designers of the built environment. We recognise that the decisions we make — in how we operate, how we design, and how we engage with communities — directly influence environmental outcomes, social equity, and long-term resilience. ESG is embedded in our strategy and the way we work with clients, collaborators and the communities we serve.

To enhance people’s lives by creating unique spaces and places that feed the mind and enrich the soul, guided by our deep-rooted values.

Our Mission

Values

Our values are an essential part of our cultural DNA – they represent what LA London stands for, and they set the standard as we continue to build on our market-leading position:

Interior view of a modern living space with exposed brick walls, large windows, a yellow armchair with blue pillows, a white fluffy rug, and a wooden bookshelf, high ceiling with wooden beams, and artistic hanging decor.

  • Nothing is more important to a successful relationship than having complete trust. For us, that is with clients, fellow consultants and internally amongst ourselves. We strive to earn the trust of everybody we work with by treating them with respect and honesty and always delivering on our promises. This builds a strong rapport and lasting relationships. Our honesty and integrity ensure we always make a positive, experience-enhancing contribution to our projects.

  • Regular, clear, sustained communication between all parties throughout a project is key to a successful outcome. As Lead Designer, it is vital that we have regular two-way dialogue with the whole project team. But as important as external communication is, so is our own internal communication. We hold two team meetings a week, ensuring everyone is focused on their priorities and meeting delivery milestones.

  • We invest our most precious resource, time, into listening to our clients and understanding their needs. Only then can we use our professional experience and expertise to ensure we meet or exceed their expectations.

  • Our clients invest in us both emotionally and financially. In return, it is our duty to passionately and diligently deliver a service that provides real, measurable value for those who put their trust in us.

  • We continually review and address our environmental impacts through a comprehensive Sustainability Management System, taking responsibility for driving sustainable choices across our projects, supply chain, and within our business.

    We have also committed to supporting the goal of the Paris Agreement, limiting global warming to 1.5 degrees Celsius above pre-industrial levels. We are achieving this through our Climate Action Plan, which assesses our greenhouse gas emissions and sets targets for reduction and mitigation.

  • Human rights, fair work, and inclusivity are deeply important to us. We regularly assess our human rights impacts, review our internal policies, and seek feedback from a wide range of stakeholder groups to identify how to improve our social impact.

    We have committed to the UN Guiding Principles on Business and Human Rights, the International Bill of Rights and the International Labour Organisation’s (ILO) Declaration on Fundamental Principles and Rights at Work.

  • We are constantly reviewing our systems and processes: innovating, improving, updating and simplifying wherever possible. We listen to all feedback received and never stop learning.